Set up shipping and delivery

Shipping and delivery

Open Settings > Shipping and delivery in your merchant admin. Existing delivery charges continue working unless you explicitly configure the new shipping methods. Checkout shipping charges and the courier's own fees are separate; no provider rate is invented.

Shop locations and additional delivery methods

Add the real pickup/shop addresses you operate from. Enable local delivery only for areas your business serves, and configure store pickup only where staff can prepare customer collections. Use country and postal-code coverage rules; a shop address alone does not mean that every customer is eligible. The current ERP does not maintain separate stock quantities at every location.

Shipping zones and rates control which delivery choices are shown at checkout. Always check the selected store currency, coverage, price conditions and location before publishing a delivery method. Orders keep their chosen delivery details even if you later edit the configuration.

Install a courier app

From a shop location or the Shipping apps link, open the Shipping category in the separate ENTERLUMIX App Store. Choose Steadfast Courier or Pathao Courier, review the recipient-data access notice, and install in the correct store. Installation never sends an order.

In the installed app, select Set up courier. Enter your own provider credentials, save inactive, verify the connection, and then activate. Credentials are encrypted and never displayed. Changing credentials requires verification again. Uninstalling disables new bookings; existing shipment records are retained.

Steadfast

Use the API key and secret key issued by your approved Steadfast merchant account. Verification reads the account balance; it does not create a parcel. Steadfast does not provide a sandbox mode in this integration.

Pathao

Use the client ID, client secret, merchant email/password and approved pickup store ID from your Pathao merchant account. Test with your own sandbox credentials before choosing live mode. Verification authenticates and confirms the selected store belongs to that account. A Pathao pickup-store ID is a provider account location and is distinct from an ENTERLUMIX shop location.

Book and track orders

Open an order, choose the courier and expand Book courier parcel. Enter parcel weight. For Pathao, load and select the recipient city, zone and optional area from the provider's actual lists. Send parcel to courier requires confirmation and may incur courier charges. Saving a courier assignment or processing an order does not book a parcel.

Only active BDT orders can be booked. Paid orders collect zero; unpaid COD orders collect the order total. For other payment methods, verify payment first. Store-pickup orders must not be sent to a courier.

Use Refresh tracking to fetch the provider's status. Courier status is displayed separately and does not automatically mark an order paid or settle COD money.

If the courier times out after a booking request, the result may be unknown. Do not send again: check the provider portal using the displayed booking reference and contact support to reconcile the attempt. Automatic retries are blocked to avoid duplicate parcels. Courier cancellations, returns, claims and remittances are managed through the provider's portal; this integration does not claim unsupported cancellation or refund APIs.